Allow admin users to change/reset passwords

Admin users can now change or reset passwords of all other users in your Instinctive Notes account.

Simply sign in to the Instinctive Notes Web App navigate to "Settings" >> "Users" and select the user you want to update. Type the new password and save.

As well as being able to reset passwords if you forget them, this change can enhance security for the use of Instinctive Notes and the protection of your data.

With an admin account controlling passwords you can restrict your users to logging in on specific devices only, by setting the password and then logging them in yourself. If you are at all worried about data access you can now restrict any of your practitioners to only using Instinctive Notes while in the office on a device that you specify, and nowhere else.

Instinctive Notes passes 200,000 notes recorded

Today Instinctive Notes passed 200,000 notes recorded. As a group you are currently recorded more than 100,000 notes per year which is amazing.

We'd like to thank all our customers, both present and past, for helping us to get to this milestone. It goes without saying, we couldn't have done it without you.

We are grateful for everyone who puts their faith in us and we will continue working to increase the value that Instinctive Notes provides all of you every day.

Bring on the next 200,000.

Smarter missed appointment processing for Front Desk

Front Desk accounts now have smarter missed appointments processing which skips appointments where the patient did not arrive.

Using the new tracking of arrival times for patients Instinctive Notes now tracks whether a patient arrived for their appointment.

Where a patient did not arrive that appointment will not longer be set to missed at the end of the day. Instead it will be closed and will no longer appear.

The 'No Notes' tab in Instinctive Notes will no longer have appointments which should not be there making it easier to manage missed appointments.

Add arrived today filter to home page

Instinctive Notes now processes arrival details from your source practice management system.

To take advantage of this information the default home page view is now 'Arrived Today'. This view lists all patients who have been set as arrived, sorted by the reverse chronological arrival time.

Arrived Today allows your CA's to focus on only those patients who are present, excluding those who are likely no shows.

Setting the arrival time depends on the use of the Arrivals in your practice management system and the exact time stamp will depend on the system you use.

Cliniko

For Cliniko the arrivals are updated every minute and the arrival times are generally the same as when the arrival was set in Cliniko.

Front Desk

For Front Desk the arrivals are updated every five minutes and arrival times are set at the time the update is processed. Therefore arrival times could be up to five minutes out of date. This is a limitation of the connection we have with Front Desk.

Instinctive Notes App 1.9 - iOS 10 Compatibility

Instinctive Notes App 1.9 has been released.

iOS 10 Compatibility

The Instinctive Notes App is fully compatible with iOS 10 and we recommend you download verision 1.9 before updating to iOS 10 to avoid any compatibility issues.

iOS 9 will continue to be supported, which is our usual approach to supporting the last 2 releases of iOS.

For this update we are also continuing to support iOS 8, which will remain supported until version 2.0 of the Instinctive Notes App is released.

Support for multi-location practices

Instinctive Notes now supports multi-location practices with the new Locations feature.

Once configured multi-location practices will be able to filter appointment and schedule information on the Instinctive Notes Web Site home page. Chiropractic assistants can focus down on a location, or an individual practitioner, and see the most recent details for today's appointments. Details of a client's future appointment plan is easier than ever to find.

Of course, if you only have one location or one practitioner then the filters will be hidden from view.

Configuring Locations

How you configure your locations will depend on the practice management system you have linked to Instinctive Notes.

For Cliniko we set up locations automatically, there's nothing for you to do other than make sure your Cliniko Businesses have been set up. See our integrated locations guide for full details.

For Front Desk locations must be set up manually and then users must be linked to locations. See our iCalendar locations guide for full details.

Behind the Scenes

There's a lot going on behind the scenes to ensure locations are working correctly. The public feature is a small step to make it easier to manage larger practices and in the future we have more plans on how locations will support your note taking requirements.

Even if your practice is a single location now but has plans to grow, you will be confident that Instinctive Notes can support you whatever your size.

Getting Started

If you would like help getting started or just have some questions, don't hesitate to get in touch with us at support@instinctivenotes.com or call on 03 9696 6796.

Instinctive Notes passes 150,000 notes recorded

Today Instinctive Notes passed 150,000 notes recorded.

We'd like to thank all our customers, both present and past, for helping us to get to this milestone. It goes without saying, we couldn't have done it without you.

We are grateful for everyone who puts their faith in us and we will continue working to increase the value that Instinctive Notes provides all of you every day.

Bring on the next 150,000.

 

Instinctive Notes App 1.8 - ABC Protocol, muscle info

Instinctive Notes App 1.8 has been released.

ABC Protocol

A new code template has been added for ABC Protocol.

The template allows quick processing of the ABC Protocol steps to record everything necessary to meet the protocol requirements.

To use the new template just select it in your user settings. Tap the "More" tab on the main app screen, tap your name at the top and then add ABC Protocol to one of your three code slots.

Muscle Additions

The following additions have been made to options for muscles

  • Graston
  • ART

Draft Notes

Draft notes no longer ask for a "Reason for edit" when they are updated as it is self explanatory.

Instinctive Notes App 1.7 - History during note taking, muscle info

Instinctive Notes App 1.7 has been released.

Note History

You can now access note history while taking or editing your notes which was previously a real pain to do.

Just use the "More" tab while in a note and tap the "History" line to see at least the last 5 notes recorded. If you want to see all previous notes then "Pull to refresh" on the Client History screen before you start taking a note.

Muscle Additions

The following additions have been made to options for muscles

  • Dry Needling
  • Functional Strapping
  • Rigid Taping

 

 

Fix file uploading issue in web interface

Fixed occasional crash when uploading file attachments through the web interface.

File uploads would occasionally causea crash in the web server which would require the file to be re-uploaded. Only a small number of users were impacted intermittently, but we are really happy to get rid of this bug.

We know it was frustrating for those users and it definitely was for us seeing it happen. Good riddance.

Add other details to client treatment notes web page

Added column for other details recorded on a note. Other details includes:

  • Organs
  • Muscles
  • Cranials
  • Limbs

The information is concatenated together for display.

Each field is available separately by using the CSV download link, which includes more information than can be shown in the web page.

Note that on small screens the other information will not be shown due to space constraints. Use the CSV download link to get all treatment note information for a client.

Clinical notes sorted by appointment time in App

The Instinctive Notes App now sorts clinical notes by the date and time you saw a client instead of when you recorded the note.

Processing backlog just got a whole lot easier as you don't need to worry about the order you process your appointments in, everything will sort in the order you saw your clients automatically.

All your previous notes have been automatically updated to follow the new sorting.

The date and time that the note was recorded is still stored with the note to comply with the Chiropractic Board note taking requirements.

Add version history to client and schedule information

All changes to client notes and schedules are now recorded as version history.

Every change to clients and schedules is now recorded, time stamped and assigned to the person making the change. This joins notes, which have had version history for some time, to ensure all details recorded for a client record are always captured.

Version history is used primarily to support Board note taking requirements.

Missing notes table added to Instinctive Notes Web home page

The Instinctive Notes Web home page now lists all practitioners in your practice with their currently outstanding notes.

Given all that happens in a practice it's sometimes easy to miss one or two notes. Now Assistants can see exactly which practitioners have notes outstanding and follow up with them. Making sure all your notes are done, and you are in compliance with Board note taking requirements,  just became easier than ever for your entire practice.